DELIVERY, RECEIPT AND CHECK POLICY:
1. Scope of application:
Scope of application: all provinces and cities nationwide.
2. Delivery time
– Orders after being received and processed will be delivered within 24 hours or according to the contract schedule.
– For customers in remote provinces, after receiving the order, the expected delivery time is 3-5 days. However, depending on the status of the goods, weather conditions, etc., the delivery date will change.
– Delivery time is calculated from the time the order is completed with the consultant until the goods are received.

3. Delivery method:
- For customers in remote provinces: Use delivery service.
- For customers in the city/suburbs: Use delivery service.

* Define the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process.
The logistics service provider is responsible for providing proof of delivery of goods (photo and signature of the recipient) to the buyer and seller upon request.
4. Inspection policy:

• When receiving the goods, you have the right to ask the delivery staff to open and inspect.
• In case the seller delivers the wrong product, you have the right to return the order and not pay.
• In case you have paid in advance but the order is not as requested, please return the order completely or re-deliver the new order as ordered.
• In case of request for refund or exchange, please contact us via Email: atous.clothing@gmail.com or phone number 0773588000, we are committed to resolving all your requests.

* Determining the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process:

All orders are pre-packaged and sealed for shipping by www.atousclothing.com.

The shipping unit will only be responsible for transporting goods according to the principle of "original packaging, original package", providing documents such as delivery notes containing information such as: Recipient information, including: Recipient name, phone number and address, name of goods.

On the packaging of all orders there is information:

Recipient Information, including: Recipient name, phone number and recipient address.

To ensure the safety of the goods, www.atousclothing.com will include a valid Sales Receipt of the product in the parcel (if any). After the customer confirms, www.atousclothing.com will issue an electronic invoice and send it to the email provided by the customer.

Financial invoices or Sales Receipts are the basis to support the complaint handling process such as: determining the market value of goods, ensuring valid circulation of goods, etc.